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　　The Right Phrase for Every Situation�Every Time

Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to:

·Get people to work with, not against each other.

·Use positive feedback to promote and reward teamwork.

·Inspire communication at every level of the team.

·Build a winning team mindset that can't lose!.

The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Preface

　Who Can Use This Book?

　Book Map

　Enter Here

Acknowledgments

Part One Who Is On Your Team?

Chapter 1: The Team Leader

　　Team Leader Attitudes

　　Healthy Team Development

　　A Model of Loyalty and Respect

　Chapter 2: Teams: The Bigger Picture

　　The Extended Team

　　The Expanded Team

　　Consumer Input

　　At the Center:Your Internal Team

Part Two Building Strong Teams

Chapter 3: Building Your Team

　　Recruiting and Hiring

　　The Positive Mindset

　　Skill Development

　　The Learning Curve

　　Establishing Guidelines

　　Establishing Proper Channels

　Chapter 4: Conflict Resolution

　　Technical Difficulties

　　Personality Clashes

　　Blame Games

　　Competition in the Ranks

　　Gender Bias

　　Generation Clashes

　　Discrimination of Any Kind

　Chapter 5: Empowerment

　　A Question of Input

　　Delegation

　　Letting Go

　　A Show of Confidence

　　Listening

　Chapter 6: Feedback

　　Job Coaching

　　Team Members Assess the Team

　……

Part Three Team Building Exercises

Conclusion

About the Author

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作者简介：

Linda Eve Diamond has over a decade of experience in corporate training. She is the coauthor of Perfect Phrases for Motivating and Rewarding Employees, Teambuilding That Gets Results, and Executive Writing: American Style, and the author of Rule #1: Stop Talking; A Guide to Listening. Visit her Web sites LindaEveDiamond.com and ListenersUnite.com.

书籍介绍

The Right Phrase for Every Situation!Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.